Privacy Policy

1. Introduction

QuickWin Casino ("we," "our," "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services. By using our platform, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal data:

• Account information: Name, email address, date of birth, username, and password hash.
• Identity verification (KYC): Government-issued photo ID, proof of address documents required by our licensing obligations.
• Financial data: Payment method details (card last four digits, PayPal ID, Interac account reference), transaction history, deposit and withdrawal records.
• Device and usage data: IP address, browser type, operating system, pages visited, session duration, and in-game activity logs.
• Communications: Support chat transcripts, emails, and feedback submitted to our team.

3. How We Use Your Data

We use collected information to:

• Create and manage your account
• Process deposits and withdrawals
• Verify your identity per our licensing and AML obligations
• Provide customer support
• Detect and prevent fraud, money laundering, and bonus abuse
• Send transactional communications (deposit confirmations, withdrawal notifications)
• Send promotional communications if you have opted in
• Comply with legal and regulatory requirements
• Improve our platform based on usage analytics

4. Legal Basis for Processing

We process personal data under the following legal bases: (a) contractual necessity — data required to deliver our services as agreed; (b) legal obligation — data required to comply with our Curaçao eGaming licence, AML regulations, and applicable laws; (c) legitimate interests — fraud prevention, security, and platform improvement; (d) consent — marketing communications, for which you may withdraw consent at any time via account settings or unsubscribe links.

5. Data Sharing

We do not sell personal data to third parties. We share data with: (a) payment processors to execute deposit and withdrawal transactions; (b) KYC verification service providers for identity document validation; (c) fraud detection and risk management providers; (d) our licensed hosting infrastructure providers under data processing agreements; (e) regulatory authorities when required by law. All third-party processors are bound by data protection agreements and may not use your data for their own purposes.

6. Cookies

We use essential cookies (required for site functionality and login sessions), analytics cookies (to understand aggregate usage patterns via anonymised data), and marketing cookies (if you consent). You can manage cookie preferences in your browser settings. Disabling essential cookies may prevent you from logging in. We do not use third-party advertising cookies without explicit consent.

7. Data Retention

Account data is retained for 5 years after account closure, as required by our AML and licensing obligations. Financial transaction records are retained for 7 years. KYC documents are retained for 5 years after the customer relationship ends. You may request deletion of data that is not subject to a legal retention requirement by contacting our support team.

8. Your Rights

Depending on applicable law, you may have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of data not subject to legal retention; restrict or object to certain processing; receive your data in a portable format; and withdraw consent for marketing communications at any time. Submit requests to our Data Protection team via live chat or the support email address listed in your account settings.

9. Security

We protect personal data using 256-bit SSL encryption in transit, AES-256 encryption at rest for sensitive fields, access controls limiting data access to authorised personnel, regular security audits, and monitoring for unauthorised access attempts. Despite these measures, no system is completely secure. In the event of a data breach affecting your personal information, we will notify you within 72 hours if required by applicable law.

10. Contact

For privacy-related inquiries, contact our Data Protection team via the live chat on our website or through the support section of your account. We respond to all data-related requests within 30 days.